Defining the Problem
Donald Berwick, M.D.
President and CEO
Institute for Healthcare Improvement

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Vision of 21st Century Health Care System that Provides Quality Care Why Don't We Use More Data in Era of EBM?
Barbara J. McNeil, M.D., Ph.D.
Head, Department of Health Care Policy
Harvard Medical School
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Engaging the Consumer
Shoshanna Sofaer, Dr.P.H., M.P.H.
Robert P. Luciano Professor of Health Care Policy, School of Public Affairs
Baruch College of the City University of New York
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Effective Systems of Care
Stephen Shortell, Ph.D.
Blue Cross of California Distinguished Professor of Health Policy and Management and Professor of Organization Behavior
University of California, Berkeley - School of Public Health
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Question & Answer
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Aligning Environmental Forces to Support Quality Improvement Information Technology and Quality
Jerome H. Grossman, M.D.
Chairman and CEO
Lion Gate Management Corporation
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Consumers, Information Technology and Quality
Molly Joel Coye, M.D., M.P.H.
PwC Senior Fellow
Institute for the Future
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Purchasing Quality
Charles R. Buck, Jr., Sc.D.
Program Leader, Health Care Quality and Strategy Initiatives
General Electric Company
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Clinical Environments
Pamela Mitchell, Ph.D., R.N., FAAN
Associate Dean for Research
University of Washington, School of Nursing
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A Research Agenda for Quality
John M. Eisenberg, M.D.
Director, Agency for Healthcare Research and Quality
Department of Health and Human Services
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Questions & Answer
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Presentation of the Rhoda G. and Bernard G. Sarnat International Prize in Mental Health

Introduction of Rhoda G. and Bernard G. Sarnat
Kenneth I. Shine
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Rhoda G. Sarnat
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Kenneth Wells, M.D., M.P.H.
Professor, Neuropsychiatric Institute,
University of California, Los Angeles
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Acceptance Speech
Rosalynn Carter
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Adjourn/Closing Remarks
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