Organizational Change for Improving Health Literacy: Exploring Quality Management and Pay for Performance Strategies
March 29, 2007
Lecture Room of the National Academies
2100 Constitution Avenue, NW

AGENDA

9:30-9:35 
Welcome and Opening Remarks: George Isham, MD, MS (Chair)
Medical Director and Chief Health Officer
HealthPartners

9:35-9:55 
A Perfect Storm in the Forecast: What Can Healthcare Systems Do to Prepare?
Ruth Parker, MD
Professor, Emory University School of Medicine

9:55:10:15 
Overview Quality Strategies and Pay for Performance
George Isham, MD, MS

10:15-10:35
Measuring Patient’s Experiences with Individual Primary Care Physicians
Dana Gelb Safran, ScD
Vice President
Performance Measurement & Improvement
Blue Cross Blue Shield of Massachusetts

10:35-10:55
Developing a Health Literacy Supplement to the Clinician/Group CAHPS
Cindy Brach, MPP
Senior Health Policy Researcher
Center for Delivery, Organization, and Markets
Agency for Healthcare Research and Quality

10:55-11:15 Break

11:15-11:35
Integrated Healthcare Association P4P: Lessons Learned from the Patient Assessment Survey
Cheryl Damberg, PhD
Senior Policy Researcher
RAND

11:35-12:05 Discussion

12:05-1:05 Lunch

Organizational Change to Improve Health Literacy: A View From the Ground Up

1:05-1:25 
Building System-wide Capacity to Improve Health Literacy: the Iowa Health System Experience
Mary Ann Abrams, MD, MPH
Health Management Consultant in Clinical Performance Improvement
Iowa Health System

1:25-1:45 
Bronson Methodist Hospital: Health Literacy as Patient Safety
Cheryl Knapp, RN, MBA
Vice President Physician Information Support
Marge Kars, MLS
AHIP Manager

1:45-2:05
Every Single Visit, Every Single Time – Self Management and Health  Literacy as part of everyday practice
Laurie Francis, MPH
CEO
Community Health Partners

2:05-2:25 
Health Literacy: A System Approach to Improve Health
Delia Rochon, MS
Director, Healthy Communities
Intermountain Healthcare

2:25-2:55 Discussion

2:55-3:15 
Affinity Health Plan and Improving Health Literacy: A Strategic Approach to Improving Health Outcomes
Susan Beane, MD
Senior Vice-President/Chief Medical Officer
Affinity Health Plan

3:15-3:30
The Intersection of Health Literacy, Cultural-competency, and Patient-Centeredness for Quality Improvement
Mary Catherine Beach, MD, MPH
Assistant Professor Johns Hopkins School of Medicine

3:30-3:50
Organizational Changes to Promote Health Literacy and Cultural Competency: The New York Presbyterian Hospital Perspective
J. Emilio Carrillo, MD, MPH
President, New York-Presbyterian Community Health Plan
Vice President for Community Health Development,  New York Presbyterian Hospital

3:50-4:10
Patient-Centered Communication with Vulnerable Populations: Promising Practices from Eight Hospitals
Edward L. Martinez, MS
Ethical Force Oversight Body

4:10-4:20
Development of a CAHPS® Patient Assessment of Cultural Competence
Charles Darby
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality

4:20 -5:00
Rapporteur’s Presentation and Group Discussion
David A. Kindig, MD, PhD
Professor Emeritus of Population Health Sciences
Emeritus Vice Chancellor for Health Sciences
Senior Advisor, Wisconsin Public Health
and Health Policy Institute
University of Wisconsin-Madison
School of Medicine

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